Planning Service Privacy notice

This privacy notice provides information on how Norfolk County Council’s (NCC) Planning Service uses your personal information to develop planning policy, determine planning applications and ensure planning control in Norfolk.

By ‘use’ we mean the various ways your personal information may be processed including storing and sharing the information.

We also provide further details regarding:

  • Who we are
  • How long we use your information for
  • Your rights under the GDPR, and
  • How to exercise them

You can see this information in our general privacy notice, or you can ask us for a copy of this information.

What we use your personal information for

We use your information to make decisions about the use of land in the public interest, i.e. develop planning policy, determine planning applications and ensure planning control. This includes:

  • Producing the Statutory Minerals and Waste Plan for Norfolk
  • Determining planning applications
  • Monitoring development
  • Enforcement action in respect of breaches of planning control

Some information provided to us we are obliged under the regulations to make available on planning registers. This is a permanent record of our planning decisions that form part of the planning historic of a site.

The Information we collect and use

We only collect personal information which you knowingly and willingly provide, either by emailing us, writing a letter to us or completing an online form on our consultation website (or supplied via a planning agent on your behalf). The information we collect and use includes the information you have provided to us and may include your;

  • Personal details
  • Contact details
  • Any information you have provided to us, which may include;
    • Social relationships
    • Housing situation
    • Information on health
In addition to the information provided by you. We may also receive information from
  • Other county and district authorities
  • Other public bodies such as the Environment Agency, Natural England, Historic England, Health and Safety Executive etc.

Who we share your information with?

  • Other county and district councils
  • Other public bodies such as the Environment Agency, Health and Safety Executive
  • Law enforcement agencies for the purposes of detection and prevention of crime

We share this information without your specific consent as it is reasonable and necessary to do so to fulfil our public tasks or it is otherwise in the substantial public interest to do so. The law imposes safeguards to protect your privacy in these circumstances.

We publish comments made on planning applications and on the Local Plan available online.

We do not sell your information to other organisations.


We operate a policy where we routinely redact the following details before making forms and documents available online:

  • Personal contact details for members of the public (excluding agents) e.g. telephone numbers and email addresses
  • Signatures
  • Special category data – e.g. supporting statements that include information about health conditions or ethnic origin
  • Information agreed to be confidential

Sometimes we might decide it is necessary, justified and lawful to disclose data that appears in the list above. In these circumstances we will let you know of our intention before we publish anything.

If you are submitting supporting information which you would like to be treated confidentially or with to be specifically withheld from the public register, please let us know as soon as you can, ideally in advance of publishing formation online. The best way to contact us about this issue is in writing at .

How we keep your information

We will hold your information on paper copies currently held on files located at County Hall and we also hold information electronically. We do not process your information outside the European Economic Area.

Retention - How long we keep your information for

We hold most information on planning applications indefinitely. Including information provided by applicants, statutory consultees and notification bodies.

For both planning applications and the Minerals and Waste Local Plan, information provided by members of the public will be destroyed after the period for appeal, legal challenge or complaint in relation to the case or local plan has expired.

Automated decision making

We do not make automated decisions about individuals.